Privacy Policy

Last updated: September 3, 2026

Ma’ttiex operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Ma’ttiex collects, uses, processes, and discloses your personal information when you visit or use our Services, make a purchase or other transaction, sign up for marketing communications, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• SMS and mobile information, including your mobile telephone number, SMS marketing preferences, opt-in status, consent records, opt-out records, and information regarding your interactions with our text messages.
• Financial and payment information, including payment card information, payment details, transaction details, method of payment, and payment confirmation.
• Account information, including your username, password, preferences, settings, and other information associated with your account.
• Transaction information, including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you provide when contacting customer service or otherwise communicating with Ma’ttiex.
• Device information, including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information, including information regarding how and when you access, interact with, or navigate the Services.

Sources of Personal Information

We may collect personal information:

• Directly from you, including when you create an account, make a purchase, sign up for email or SMS communications, contact us, or otherwise provide information to us.
• Automatically through the Services, including through your device, cookies, and similar technologies when you visit or interact with our website.
• From service providers, including companies that provide technology, payment, communications, fulfillment, analytics, or other services on our behalf.
• From other sources, where permitted by applicable law and consistent with this Privacy Policy.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• Process payments and transactions.
• Fulfill and ship orders.
• Process returns and exchanges.
• Create and manage customer accounts.
• Remember your preferences.
• Provide customer service.
• Send account, order, shipping, and transaction-related communications.
• Maintain, troubleshoot, and improve our Services.
• Provide a customized shopping experience.
• Protect the integrity and security of our Services.

Marketing and Promotional Communications

We may use personal information to communicate directly with you about Ma’ttiex products, launches, new arrivals, special offers, discounts, promotions, and other Ma’ttiex news where permitted by applicable law and, where required, with your consent.

Ma’ttiex does not sell, rent, or provide your personal information to third parties or affiliates for their own advertising, marketing, or promotional purposes.

We may use service providers to assist Ma’ttiex with delivering our own marketing communications. These providers process information on our behalf and are not authorized by Ma’ttiex to use that information for their own advertising, marketing, or promotional purposes.

SMS and Text Message Marketing

If you voluntarily provide your mobile telephone number and consent to receive marketing text messages from Ma’ttiex, we may use your mobile number to send you communications regarding:

• Product launches and new arrivals.
• Early access to products or releases.
• Discounts and promotional offers.
• Ma’ttiex news and updates.
• Other Ma’ttiex marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Ma’ttiex.

Message frequency may vary. Message and data rates may apply.

You may withdraw your consent and opt out of marketing text messages at any time by replying STOP to a marketing text message from us.

For assistance, you may reply HELP where supported or contact us using the contact information provided on our website.

SMS and Mobile Information Protection

Ma’ttiex does not sell, rent, or share your mobile telephone number, mobile opt-in information, SMS consent data, or text messaging originator opt-in data with third parties or affiliates for their own advertising, marketing, or promotional purposes.

Mobile information may be provided to service providers solely as necessary to operate and support our SMS messaging program. This may include providers that assist us with:

• Sending and delivering text messages.
• Maintaining SMS consent records.
• Processing opt-out requests.
• Providing messaging infrastructure.
• Providing related technical and operational services.

These service providers process information on behalf of Ma’ttiex and are not authorized by Ma’ttiex to use your mobile information for their own advertising, marketing, or promotional purposes.

We may also disclose information when required by applicable law, regulation, legal process, or governmental request.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to operate our business, provide the Services, fulfill transactions, comply with legal obligations, and carry out the activities described in this Privacy Policy.

Personal information may be disclosed in the following circumstances:

Shopify and Service Providers

We may provide personal information to Shopify and trusted vendors or service providers that process information on our behalf and assist us in operating the Services.

These services may include:

• Website hosting and ecommerce services.
• Payment processing.
• Order fulfillment and shipping.
• Customer support.
• Cloud storage.
• Data analytics.
• Fraud prevention and security.
• Email delivery.
• SMS and communications services.
• Other technical and operational services.

Service providers may process personal information only as necessary to perform services on our behalf and are not authorized by Ma’ttiex to sell, rent, or use that information for their own advertising, marketing, or promotional purposes.

At Your Direction or With Your Consent

We may disclose information when you direct or request us to do so or otherwise provide your consent, including when disclosure is necessary to provide a service or transaction you have requested.

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

Legal Obligations and Protection of Rights

We may disclose personal information when required by applicable law, regulation, legal process, subpoena, court order, or governmental request.

We may also disclose information when reasonably necessary to enforce our terms or policies, investigate or prevent fraud or unlawful activity, protect the security of the Services, or protect the rights, property, safety, and security of Ma’ttiex, our customers, or others.

No Sale or Sharing for Third-Party Advertising or Marketing

Ma’ttiex does not sell or rent your personal information to third parties. We also do not provide your personal information to third parties or affiliates for their own advertising, marketing, or promotional purposes.

This policy applies to the categories of personal information described in this Privacy Policy, including contact information, email addresses, telephone numbers, account information, transaction information, mobile opt-in information, SMS consent data, and text messaging originator opt-in data.

This does not prevent Ma’ttiex from using service providers that process information on our behalf as necessary to operate our store, fulfill orders, provide customer service, deliver communications requested or consented to by you, maintain security, or otherwise provide the Services.

Such service providers are not authorized by Ma’ttiex to use personal information provided to them for their own advertising, marketing, or promotional purposes.

Relationship With Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the ecommerce services that support our store.

Information you submit through the Services may be transmitted to and processed by Shopify and service providers, including providers that may operate in countries other than the country in which you reside.

Shopify may process information about your interactions with our store in accordance with its own applicable privacy notices and legal obligations.

For additional information about how Shopify processes personal information and the privacy rights that may be available to you, please review Shopify's applicable privacy policies and privacy portal.

Your original policy already includes links to Shopify's Consumer Privacy Policy and Shopify Privacy Portal; I recommend retaining those links in the published Shopify version.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the Services, remember your preferences, understand how visitors interact with our website, maintain security, and improve the functionality and performance of our Services.

Depending on where you reside, you may have rights or choices regarding certain cookies and similar technologies.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website or platform that is not owned or controlled by Ma’ttiex, you should review that third party's privacy policies, security practices, and terms.

Ma’ttiex is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to:

• Maintain customer accounts.
• Provide the Services.
• Process and maintain records of transactions.
• Fulfill orders.
• Provide customer support.
• Maintain appropriate business and financial records.
• Comply with applicable legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud and maintain security.
• Enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and our legal or operational requirements.

Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have some or all of the following rights regarding your personal information:

• Right to Access or Know. You may have the right to request access to personal information we maintain about you.
• Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.
• Right to Correct. You may have the right to request correction of inaccurate personal information.
• Right to Portability. You may have the right to receive a copy of certain personal information in a portable format.
• Right to Opt Out. Where applicable, you may have rights relating to activities legally defined as a sale, sharing, or targeted advertising.

You may exercise applicable rights through the methods provided on our Services or by contacting us.

Your existing policy contains a Ma’ttiex data-sharing opt-out page, so I would retain that functionality in your Shopify store.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests. Where permitted by applicable law, you may also designate an authorized agent to submit certain requests on your behalf.

Email Communication Preferences

If you receive promotional emails from Ma’ttiex, you may unsubscribe at any time by using the unsubscribe option included in our marketing emails.

Even if you unsubscribe from promotional emails, we may continue to send non-promotional communications when necessary, including communications concerning your account, orders, purchases, customer service requests, or other transactions.

SMS Communication Preferences

If you have consented to receive marketing text messages from Ma’ttiex, you may withdraw your consent and opt out at any time by replying STOP to a marketing text message from us.

For assistance with our SMS program, reply HELP where supported or contact us through the contact information available on our website.

Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

Opting out of marketing text messages does not prevent Ma’ttiex from communicating with you through other channels or from sending non-marketing communications where permitted by applicable law.

Complaints

If you have a complaint regarding how we collect, use, process, or protect personal information, please contact us using the contact information provided below or through our website.

Depending on where you reside, you may also have the right to appeal certain decisions or submit a complaint to an applicable privacy or data protection authority.

International Transfers

We may transfer, store, or process personal information outside of the country in which you reside.

Where required by applicable law, we rely on recognized safeguards or transfer mechanisms for international transfers, including applicable contractual protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will update the September 3, 2026 date at the top of this page and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or your privacy rights, please contact Ma’ttiex using the contact information provided on our website.

© 2026 Ma’ttiex. All rights reserved.